About/FAQ


   
What do you love?
Inspired by movies, video games, books, music, TV shows, comic books, art, fashion, and all things geeky, Fangirl Ltd specializes in handcrafted fandom inspired merch, such as: charms, jewelry, keychains, magnets, nail polish, pins, water decals for nail art, and more!
All nail polish is * 10-free * vegan * cruelty free *.
Custom orders for nail polish and water decals are also welcome.

What are you waiting for ... come geek out with us!

Ships all items to US (including Puerto Rico, Alaska, and Hawaii) and Canada. International shipping (excluding UK and territories as of 1/1/21) available, *except* for nail polish.


**Current order processing turn around times will always be posted on the shop's home/main page, near the bottom of the page, and will vary anywhere from 5-14 business days for regular orders. Custom orders will also vary, with time frames listed near the bottom of the Home/Main page. Please make sure to check the home page of the shop for updates and current info. Also, please be advised that during new collection releases and/or sales, a longer processing time will be implemented, with the time frame being posted on the main home page. Thank you for your patience and understanding!**

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Follow us on Instagram!

http://www.instagram.com/fangirlltd
@fangirlltd
Hashtag your pics #fangirlltd

Visit our Facebook page for updates!

https://facebook.com/FangirlLtd

Need more Fangirl Ltd?
Visit https://linktr.ee/fangirlltd to find Fangirl Ltd items that are not available in the shop, such as: Polished Gamers Box, Polish Pickup and more!

Contact:
Questions/Comments? How can we help? Feel free to contact us at fangirlltd@gmail.com, or via our social media links.

 

FAQ


What does "10-Free" mean?

All Fangirl Ltd polishes are "10-Free". This means our nail polish bases are formulated without: Formaldehyde, toluene, DBP, camphor, formaldehyde resin, xylene, ethyl tosylamide, parabens, phthalates, fragrances.


Do you accept orders placed outside of the US?

Yes, with a few exceptions. Fangirl Ltd ships all items in the shop to the US (including Puerto Rico), as well as Canada. If you have an overseas shipping address, all items except for nail polish are eligible for purchase. As of 1/1/21, Fangirl Ltd does not ship to UK or UK territories. International customers, please note:

 * Shipping rates will vary by country. Once items have been marked as shipped and are in transit, Fangirl Ltd is no longer responsible for the package/envelope; any, and all, duties / VAT / taxes / tariffs / clearing fees / import fees / etc. are the sole responsibility of the purchaser, and Fangirl Ltd will not be held liable for any such costs. Fangirl Ltd will not be held liable/responsible if items are confiscated by customs, and will not refund or replace those items.

**Please note, Fangirl Ltd will not refund or send replacement for any item(s) should they become lost in transit when tracked shipping is not purchased as the shipping option. This applies to ALL orders, be it domestic or international. By choosing Standard Shipping via envelope for the shipping option, the customer is acknowledging these terms.**


What is the shipping rate?

- Available shipping rate for orders containing **Nail Polish, Pins, Keychains, Keyfobs, Jewelry, Charms, and/or Magnet(s)**:

      • United States: Flat Rate shipping: $4.00 (tracking included)

      • Canada: Flat Rate Shipping via Bubble pack - $14.25 (tracking included when provided by USPS).

      • International orders: Nail polish is not available for purchase to international destinations. Rates vary by country of destination, and are as follows:

      Mexico: Flat Rate Shipping via Bubble pack - $14.75 (tracking included when provided by USPS). *nail polish not available for purchase*

      USPS Shipping Zone 3: Flat Rate Shipping via Bubble pack - $18.00 (tracking included when provided by USPS). *nail polish not available for purchase*

      USPS Shipping Zone 4: Flat Rate Shipping via Bubble pack - $16.00 (tracking included when provided by USPS). *nail polish not available for purchase*

      USPS Shipping Zone 5: Flat Rate Shipping via Bubble pack - $16.00 (tracking included when provided by USPS). *nail polish not available for purchase*

      USPS Shipping Zones 6-9: Flat Rate Shipping via Bubble pack - $17.00 (tracking included when provided by USPS). *nail polish not available for purchase*

       

       **As of 1/1/21, Fangirl Ltd does not ship to UK or UK territories.**

      **Nail Polish is not currently being shipped overseas at this time. Items available for shipping overseas include: Water Slide Decals, Pins, Magnets, Keyfobs, Keychains, Jewelry, Charms, and Stickers.     

        **Please note, Fangirl Ltd will not refund or send replacement for any item(s) should they become lost in transit when tracked shipping is not purchased as the shipping option. This applies to ALL orders, be it domestic or international. By choosing Standard Shipping via envelope for the shipping option, the customer is acknowledging these terms.**

         

        - Available shipping rates for orders containing **ONLY Water Slide Decal and/or Sticker(s)**:

          • United States:

          FREE Standard Shipping via envelope;  or,    

          Flat Rate shipping (tracking included) for $4.00.

           

          • Canada:          

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 2.01oz to 3oz: $1.85 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.5oz: $2.40 (no tracking included).    

          Flat Rate Shipping via Bubble pack - $14.25 (tracking included when provided by USPS).

           

          • International orders:  

          Nail polish is not available for purchase to international destinations. Rates vary by country of destination, and are as follows:

          Mexico:

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 1.01oz to 2oz: $2.00 (no tracking included).   

          Standard Shipping via envelope - weight 2.01oz to 3.0oz: $2.60 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.50oz: $3.25 (no tracking included). 

          Flat Rate Shipping via Bubble pack - $14.75 (tracking included when provided by USPS).

           

          USPS Shipping Zone 3:.

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 1.01oz to 2oz: $2.45 (no tracking included).   

          Standard Shipping via envelope - weight 2.01oz to 3.0oz: $3.55 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.50oz: $4.70 (no tracking included). 

          Flat Rate Shipping via Bubble pack - $18.00 (tracking included when provided by USPS).

           

          USPS Shipping Zone 4:

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 1.01oz to 2oz: $2.45 (no tracking included).   

          Standard Shipping via envelope - weight 2.01oz to 3.0oz: $3.55 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.50oz: $4.70 (no tracking included).

          Flat Rate Shipping via Bubble pack - $16.00 (tracking included when provided by USPS).


           

          USPS Shipping Zone 5:

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 1.01oz to 2oz: $2.45 (no tracking included).   

          Standard Shipping via envelope - weight 2.01oz to 3.0oz: $3.55 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.50oz: $4.70 (no tracking included).

          Flat Rate Shipping via Bubble pack - $16.00 (tracking included when provided by USPS).

           

          USPS Shipping Zones 6-9:

          Standard Shipping via envelope - weight up to 2oz: $1.30 (no tracking included).

          Standard Shipping via envelope - weight 1.01oz to 2oz: $2.25 (no tracking included).   

          Standard Shipping via envelope - weight 2.01oz to 3.0oz: $3.20 (no tracking included).   

          Standard Shipping via envelope - weight 3.01oz to 3.50oz: $4.15 (no tracking included). 

          Flat Rate Shipping via Bubble pack - $17.00 (tracking included when provided by USPS). 

          **As of 1/1/21, Fangirl Polish does not ship to UK or UK territories.**

          **Nail Polish is not currently being shipped overseas at this time. Items available for shipping overseas include: Water Slide Decals, Pins, Magnets, Keyfobs, Keychains, Jewelry, Charms and Stickers.     

            **Please note, Fangirl Ltd will not refund or send replacement for any item(s) should they become lost in transit when tracked shipping is not purchased as the shipping option. This applies to ALL orders, be it domestic or international. By choosing Standard Shipping via envelope for the shipping option, the customer is acknowledging these terms.**

             


            How long will it take to receive my order?

            ** DUE TO COVID-19 and other factors, you may experience a longer than normal shipping time through USPS. This can be very frustrating, and Fangirl Ltd thanks you for your patience. **

            Processing times will be posted on the main Home page of the site, and will vary anywhere from 5-14 business days for regular orders.  Custom orders will vary, and time frame will be posted on home/main page.

            Please be advised that during new collection releases and/or sales, a longer processing time will be implemented, and posted to the Home page of the site. Thank you for your patience and understanding!

            **Please note, Fangirl Ltd will not refund or send replacement for any item(s) should they become lost in transit when tracked shipping is not purchased as the shipping option. This applies to ALL orders, be it domestic or international. By choosing Standard Shipping via envelope for the shipping option, the customer is acknowledging these terms.**

            • For orders that have shipped with tracking within the US, please allow at least 24 hours after you have received your shipping confirmation email for your tracking information to update. Domestic orders shipped with Standard Shipping via envelope WILL NOT include a tracking number, as these orders will ship via plain envelope with standard mail. All orders are shipped via USPS First Class Mail. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
            • For orders shipping to Canada, tracking numbers will be provided if Shipping via Bubble pack option was selected, unless otherwise specified per USPS. Orders shipped with Standard Shipping via envelope WILL NOT include a tracking number, as these orders will ship via plain envelope with standard mail. All orders are shipped via USPS First Class Mail. Once shipped, most international delivery times may vary between 2 and 12 weeks. Fangirl Ltd will not be held responsible for items should they require duties / VAT / taxes / tariffs / clearing fees / import fees / etc., or be held/confiscated at customs, or searched. Fangirl Ltd *will not* refund or send replacement for any items confiscated by customs. 
            • For orders shipping to other international countries, tracking numbers will be provided if Shipping via Bubble pack option was selected, unless otherwise specified per USPS. Orders shipped with Standard Shipping via envelope WILL NOT include a tracking number, as these orders will ship via plain envelope with standard mail. All orders are shipped via USPS First Class Mail. Once shipped, most international delivery times may vary between 2 and 12 weeks. Fangirl Ltd will not be held responsible for items should they require duties / VAT / taxes / tariffs / clearing fees / import fees / etc., or be held/confiscated at customs, or searched. Fangirl Ltd *will not* refund or send replacement for any items confiscated by customs. **Please note that as of 1/1/21, Fangirl Ltd does not ship to UK or UK territories.**


            Why does my polish look different than I expected?

            Fangirl Ltd mixes each polish by hand in small batches. This can sometimes lead to slight color and glitter variations. Also, please take into consideration different computer, phone, and tablet screen resolutions, which can all cause color variance. If you have any questions, please feel free to ask :)


            Tips For Polish Application:

            - Use a good base coat. Everyone has a different body chemistry and, although unlikely to happen, high pigmentation in some polishes can cause nail staining. A good base coat will help to prevent nail staining.

            - A good top coat is also recommended. Top coat will help to smooth out glitter polishes, as well as help protect against nail tip wear of any polish.

            - For best results, bottles of glitter polish can be turned upside-down for a few minutes prior to polishing.

            - If you feel that your polish is a little too thick for your liking, you can add a few drops of polish thinner. However, be aware that thinning out a polish too much can reduce the suspension ability and glitter will sink. Also, NEVER use acetone or polish remover to thin out a polish, as these will ruin your polish.


            Water Slide Nail Decals **Tips & Tricks**

            - For best results, make sure you water decal has dried completely on your nail before adding a top coat. Quick Dry top coat is NOT recommended for immediate use with decals, as it will shrink and distort the image. A regular top coat works best. Feel free to finish the already top coated decal with another layer of quick dry (scented or unscented) top coat after the initial layer of regular top coat is fully dry.

            - Do not apply too much pressure while smoothing the decal, as this may compromise the integrity of the decal. The least amount of touch is best.

            - If the decal doesn't want to stay in place, you can always:

            • Gently blow warm air on to the water decal while placed on your nail, and gently tap it down. Repeat this process as necessary, and work out any air bubbles at the same time.
            • After soaking the decal and removing the backing, put the water decal on a nail stamper and place the decal onto your nail as you would if you were stamping it. This method works best if your nail is ever so slightly damp with a tiny bit of water.
            • Make sure to soak up any excess water on your nail after placing the water decal down. If nail has too much water on it, the decal will slide around and take longer to adhere.
            - Fangirl Ltd's water slide nail decals are printed on transparent decal paper.  Please note the following:
            • All decals printed on transparent/clear paper will look best on lighter shades of polish (such as white, very light beige or very light nude colors, etc.).  All areas that are white on the image will actually appear as the color of the polish on your nails. However, they can still be seen over darker shades of polish by simply painting the decal with white nail polish or acrylic paint. The added white "paint" enhances the colors on the water slide decals, allowing the image to "pop" more. You can search You-Tube for a tutorial video on this method, as there are several different techniques.

            - If there is an area on the decal that is clear and you want to fill it in a different color, other than that of your polish, you can always use different colors of nail polish or acrylic paint to do so as well! Be creative and have fun with them!! :)

            - Do not soak in hot water. Hot water will distort image and cause it to shrivel, or curl up on itself. Regular room temp water works best, but cool water will work as well.

            - Submerge decals for 5 - 10 seconds. Longer times may cause decal to slide from backing in the water and curl up on itself.

            - When cutting out the images, stay as close to the decal image as possible, cutting around the image. Rounded edges seem to look better than hard square edges.


            Ingredients:
            Nail polish formulas will vary, and contain a combination of some or all listed ingredients:
            Butyl Acetate, Ethyl Acetate, Nitrocellulose , Acetyl Tributyl Citrate, Isobutyl Acetate, Isopropyl Alcohol, Adipic Acid / Neopentyl Glycol / Trimellitic Anhydride Copolymer, Silica, Styrene / Acrylates Copolymer, N-Butyl Alcohol, Benzophenone-1, D&C Violet #2, Stearalkonium Bentonite, Alumina, Trimethylpentanediyl Dibenzoate, as well as various micas, pigments, and glitters.

            **Since polish combinations will vary, if you are in need of a listing of ingredients for a specific polish, please send your inquiry to fangirlltd@gmail.com. Thank you.**
            Disclaimer : Fangirl Ltd is an independent fan site and is not endorsed or supported directly or indirectly by any of the official trademark/right holders for the fandoms represented in the shop. Each item is strictly a creative rendition based on my interpretation of the fandom.

            *** Please note: Orders may be cancelled/refunded for any reason deemed necessary by owner. ***